Voice Products

Calls and Line rental

Traditional lines and calls still make up the vast majority of telecoms services in the UK, but many companies have obsolete tariffs or pay for lines and services that they don't actually need or use.

A simple audit & review of legacy services can unlock savings of up to 40% and be the basis for creating a business case for unifying communications.

Our provisioning & customer care teams are geared to operate as an extension of your business. Our specialisation in vertical markets also ensures that the people who deal with your account not only understand our services but also your business.

We are both proactive and reactive in dealing with customers. We proactively seek to advise and project manage installations or moves to make sure that sites go live on time and with minimum disruption, whilst independent research demonstrates that the customer rating on our response times, managment and reporting of faults is high.

Our policy of periodic benchmarking aims to ensure that we minimise cost & maximise efficiency. Call us today to arrange an audit & review of your organisations billing & usage data.

 

Phone Systems

We install and maintain phone systems for a range of business types. From SME to mid-corporate, start-up businesses to the well-established - we have solutions that are adaptable to your needs and budget.

Specialising in Avaya & NEC solutions, we have developed sector-specific solutions for multi-site retailers, contact management centres, medical & dental centres, professional services providers and host of other SME types.

We consult with businesses to help prospects identify the key business communication objectives and tailor the implementation to match this criteria. Our objective is to give your business the capabilities that it needs to support and improve employee productivity and customer service.

And if you are looking for innovative ways to communicate, then come and talk to us about how we can help unify your communications by providing a solution that incorporates office, mobile, laptop and homeworker - using voice & data connectivity.

Call us today for a free consultation and site survey.

NEC Product Set

VoiP

We successfully deploy Avaya IP Office VoiP PBX solution in the small to medium sized SME environment. The solution has a wide range of communication tools integrated into a cost-effective platform. Remote LAN access, calls over a managed IP service and a call management system designed to help you manage call flow internally and externally and improve customer experience. It has also been successfully deployed to connect remote and home-workers.

We are happy to arrange a demonstration on site to demonstrate the flexibility of this trusted technology.

 

Hosted Voice

Why spend a fortune on buying and maintaining an on-site switchboard? Bluebell's hosted  telecoms products use cloud-based technology to deliver the power of a PBX without the up-front cost of new equipment.

SIP

SIP trunking is an alternative to ISDN30 for providing multiple lines into a single building. Open standards ensure compatibility with a wide range of equipment while maintaining low costs.

We have deployed SIP as a means of cost-effectively scaling the capacity of contact management centres at one end of the spectrum and simply as a means of porting numbers across from site-to-site in other situations.

Due to its reliance upon IP networks, SIP is not always seen as being wholly resilient. However, network resilience improves and cost-differentials improve, it is likely that it will start to proliferate.

Look out for the launch of voice-over ethernet in Q4, 2011.