| Account Management & Customer Care |
| We want our customers to view us as a trusted business partner. In order to achieve this, we are committed to providing the highest level of customer care throughout our relationship. |
| Communication is a critical P&L
expenditure item and so we are more than just a supplier - we are an extension of your business insofar as we provide the means for you to connect with your customers & suppliers alike. |
| Because of this, we have
invested extensively in people, practices and systems
that enable us to proactively support our customers. |
| |
| Our customer care
cycle: |
| Professional pre-sale advice |
| Simple, easily understood proposals |
| Flexible contractual terms |
| Seamless provisioning & implementation |
| Accurate billing & regular courtesy calling |
| Total ownership of reporting & management with relation to faults |
Regular
account management and review
|
